Secret Santa Candle 200g

A Hint Of Olive & Rosemary Return & Refund Policy

1. Overview

We want you to be delighted with your purchase. If something isn’t quite right, this policy explains how returns, exchanges, and refunds are handled in accordance with UK consumer law.

2. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery. We will ask for:

• Your order number

• Photographs of the damage or fault

• A brief description of the issue

Once reviewed, we will offer either a replacement or a refund. Items damaged through misuse or failure to follow candle safety instructions cannot be refunded.

3. Unwanted Items

If you change your mind, you may return your item within 14 days of receiving it. To qualify for a refund:

• The item must be unused

• It must be in its original packaging

• It must be in a resellable condition

Return postage for unwanted items is the customer’s responsibility.

4. Non‑Returnable Items

The following items cannot be returned unless faulty:

• Custom or personalised products

• Items made to order

• Products that have been used or opened

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5. Refunds

Refunds are issued once the returned item has been received and inspected. Refunds are made to the original payment method only. Please allow up to 7 working days for the refund to appear, depending on your bank.

6. Exchanges

If you wish to exchange an item, please contact us first so we can confirm availability. Exchanges follow the same conditions as returns: unused, unopened, and in original packaging.

7. Incorrect Address or Missed Delivery

If a parcel is returned to us due to an incorrect address provided at checkout or failure to collect from the delivery depot, you will be responsible for the cost of redelivery.

8. How to Start a Return

To begin a return, please email us at: ahintofoliveandrosemary@gmail.com, Include your name, order number, and reason for return.

9. Our Commitment

We aim to make every return or refund as smooth and fair as possible. If you have any concerns, please reach out — we’re always happy to help.

A Hint Of Olive & Rosemary Shipping Information

1. Overview

This policy explains how we process, package, and deliver orders placed through our website. We aim to provide a smooth, reliable service from the moment you place your order to the moment it arrives at your door.

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2. Processing Times

All orders are processed within 1–2 working days unless otherwise stated. During busy periods (such as seasonal launches or promotions), processing times may be slightly longer.

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3. Delivery Options

We offer the following delivery services within the United Kingdom:

• Standard Delivery – typically 2–4 working days after dispatch

• Local Collection (Carterton) – available by arrangement once the shop opens

Delivery times are estimates provided by the courier and may vary due to circumstances beyond our control.

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4. Delivery Charges

Delivery charges are displayed at checkout and are based on weight, size, and delivery method. From time to time, we may offer free delivery promotions.

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5. Dispatch Notifications

Once your order has been dispatched, you will receive an email confirmation. If your order includes tracking, the tracking number will be provided.

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6. Incorrect Addresses

Please ensure your delivery address is correct at the time of ordering. If a parcel is returned to us due to an incorrect or incomplete address, redelivery costs will apply.

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7. Missed Deliveries

If you miss a delivery, the courier will leave instructions for redelivery or collection. If the parcel is returned to us after multiple failed delivery attempts, you will be responsible for the cost of redelivery.

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8. Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost, please contact us. We will liaise with the courier and keep you updated throughout the investigation.

A replacement or refund will be issued once the courier confirms the parcel is lost.

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9. International Shipping

At present, we only ship within the United Kingdom & Ireland. International delivery may be introduced in future.

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10. Packaging

All items are packaged securely to ensure they arrive in perfect condition. Where possible, we use recyclable or reusable packaging materials.

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11. Delivery During Extreme Weather or Seasonal Peaks

Please allow extra time during periods of high demand or severe weather, as couriers may experience delays.

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12. Contact Us

If you have any questions about your delivery, please contact us at: ahintofoliveandrosemary@gmail.com

All of our candles and wax melts are hand made and have been created with high quality Soy Wax and all natural 100% Essential Oils. Our gift wrapping such as the Jute sacks are 100% recyclable so you can rest easy knowing that the environment is taken care of with all our products and are all vegan friendly. If you have any questions please feel free to contact us via ahintofoliveandrosemary@gmail.com we will aim to respond within 12 hours.

Unlike the high street brands & supermarkets our products and scents are natural & stay strong until the very last use.