Returns & Refund Policy

1. Overview

We want you to be delighted with your purchase. If something isn’t quite right, this policy explains how returns, exchanges, and refunds are handled in accordance with UK consumer law.

2. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery. We will ask for:

Your order number
Photographs of the damage or fault
A brief description of the issue

Once reviewed, we will offer either a replacement or a refund. Items damaged through misuse or failure to follow candle safety instructions cannot be refunded.

3. Unwanted Items

If you change your mind, you may return your item within 14 days of receiving it. To qualify for a refund:

The item must be unused
It must be in its original packaging
It must be in a resellable condition

Return postage for unwanted items is the customer’s responsibility.

4. Non‑Returnable Items

The following items cannot be returned unless faulty:

Custom or personalised products
Items made to order
Products that have been used or opened

5. Refunds

Refunds are issued once the returned item has been received and inspected. Refunds are made to the original payment method only. Please allow up to 7 working days for the refund to appear, depending on your bank.

6. Exchanges

If you wish to exchange an item, please contact us first so we can confirm availability. Exchanges follow the same conditions as returns: unused, unopened, and in original packaging.

7. Incorrect Address or Missed Delivery

If a parcel is returned to us due to an incorrect address provided at checkout or failure to collect from the delivery depot, you will be responsible for the cost of redelivery.

8. How to Start a Return

To begin a return, please email us at: [insert your email address] Include your name, order number, and reason for return.

9. Our Commitment

We aim to make every return or refund as smooth and fair as possible. If you have any concerns, please reach out — we’re always happy to help.

Returns & Refund Policy

1. Overview

We want you to be delighted with your purchase. If something isn’t quite right, this policy explains how returns, exchanges, and refunds are handled in accordance with UK consumer law.

2. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery. We will ask for:

Your order number

Photographs of the damage or fault

A brief description of the issue

Once reviewed, we will offer either a replacement or a refund. Items damaged through misuse or failure to follow candle safety instructions cannot be refunded.

3. Unwanted Items

If you change your mind, you may return your item within 14 days of receiving it. To qualify for a refund:

The item must be unused

It must be in its original packaging

It must be in a resellable condition

Return postage for unwanted items is the customer’s responsibility.

4. Non‑Returnable Items

The following items cannot be returned unless faulty:

Custom or personalised products

Items made to order

Products that have been used or opened

5. Refunds

Refunds are issued once the returned item has been received and inspected. Refunds are made to the original payment method only. Please allow up to 7 working days for the refund to appear, depending on your bank.

6. Exchanges

If you wish to exchange an item, please contact us first so we can confirm availability. Exchanges follow the same conditions as returns: unused, unopened, and in original packaging.

7. Incorrect Address or Missed Delivery

If a parcel is returned to us due to an incorrect address provided at checkout or failure to collect from the delivery depot, you will be responsible for the cost of redelivery.

8. How to Start a Return

To begin a return, please email us at: [insert your email address] Include your name, order number, and reason for return.

9. Our Commitment

We aim to make every return or refund as smooth and fair as possible. If you have any concerns, please reach out — we’re always happy to help.