Shipping Policy

1. Overview

This policy explains how we process, package, and deliver orders placed through our website. We aim to provide a smooth, reliable service from the moment you place your order to the moment it arrives at your door.

2. Processing Times

All orders are processed within 1–2 working days unless otherwise stated. During busy periods (such as seasonal launches or promotions), processing times may be slightly longer.

3. Delivery Options

We offer the following delivery services within the United Kingdom:

Standard Delivery – typically 2–4 working days after dispatch
Local Collection (Carterton) – available by arrangement once the shop opens

Delivery times are estimates provided by the courier and may vary due to circumstances beyond our control.

4. Delivery Charges

Delivery charges are displayed at checkout and are based on location. For UK & Ireland, we currently charge £3.99 Total. From time to time, we may offer free delivery promotions. Currently we offer free delivery on a basket total of £25 or over.

5. Dispatch Notifications

Once your order has been dispatched, you will receive an email confirmation. If your order includes tracking, the tracking number will be provided.

6. Incorrect Addresses

Please ensure your delivery address is correct at the time of ordering. If a parcel is returned to us due to an incorrect or incomplete address, redelivery costs will apply.

7. Missed Deliveries

If you miss a delivery, the courier will leave instructions for redelivery or collection. If the parcel is returned to us after multiple failed delivery attempts, you will be responsible for the cost of redelivery.

8. Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost, please contact us. We will liaise with the courier and keep you updated throughout the investigation.

A replacement or refund will be issued once the courier confirms the parcel is lost.

9. International Shipping

At present, we only ship within the United Kingdom & Ireland. International delivery may be introduced in future.

10. Packaging

All items are packaged securely to ensure they arrive in perfect condition. Where possible, we use recyclable or reusable packaging materials.

11. Delivery During Extreme Weather or Seasonal Peaks

Please allow extra time during periods of high demand or severe weather, as couriers may experience delays.

12. Contact Us

If you have any questions about your delivery, please contact us at: ahintofoliveandrosemary@gmail.com

Shipping Policy

1. Overview

This policy explains how we process, package, and deliver orders placed through our website. We aim to provide a smooth, reliable service from the moment you place your order to the moment it arrives at your door.

​

2. Processing Times

All orders are processed within 1–2 working days unless otherwise stated. During busy periods (such as seasonal launches or promotions), processing times may be slightly longer.

​

3. Delivery Options

We offer the following delivery services within the United Kingdom:

Standard Delivery – typically 2–4 working days after dispatch

Local Collection (Carterton) – available by arrangement once the shop opens

Delivery times are estimates provided by the courier and may vary due to circumstances beyond our control.

​

4. Delivery Charges

Delivery charges are displayed at checkout and are based on location. For UK & Ireland, we currently charge £3.99 Total. From time to time, we may offer free delivery promotions. Currently we offer free delivery on a basket total of £25 or over.

​

5. Dispatch Notifications

Once your order has been dispatched, you will receive an email confirmation. If your order includes tracking, the tracking number will be provided.

​

6. Incorrect Addresses

Please ensure your delivery address is correct at the time of ordering. If a parcel is returned to us due to an incorrect or incomplete address, redelivery costs will apply.

​

7. Missed Deliveries

If you miss a delivery, the courier will leave instructions for redelivery or collection. If the parcel is returned to us after multiple failed delivery attempts, you will be responsible for the cost of redelivery.

​

8. Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost, please contact us. We will liaise with the courier and keep you updated throughout the investigation.

A replacement or refund will be issued once the courier confirms the parcel is lost.

​

9. International Shipping

At present, we only ship within the United Kingdom & Ireland. International delivery may be introduced in future.

​

10. Packaging

All items are packaged securely to ensure they arrive in perfect condition. Where possible, we use recyclable or reusable packaging materials.

​

11. Delivery During Extreme Weather or Seasonal Peaks

Please allow extra time during periods of high demand or severe weather, as couriers may experience delays.

​

12. Contact Us

If you have any questions about your delivery, please contact us at: ahintofoliveandrosemary@gmail.com